Patients Guide
Patient Guide
- Outside food is not allowed inside hospital for patients / patient's attendants. The hospital serves well-balanced meals.
- Smoking and consumption of alcohol is not permitted in the hospital premises
- Mobile phones are not permitted in restricted areas of the hospital viz, ICU, Operation Theatres, MRI, Maternity Ward.
- Photography is prohibited in hospital premises
- All medicines, consumables etc for the patient will be provided by the hospital, no outside medicine or consumables are permitted to be brought.
- Patients are advised not to carry cash or wear or keep any costly possessions during their hospitalization.
- The hospital security has the right to check your baggage and ask for passes at any time.
- The admission counter / ward nurse will issue a feedback form. Please spend some time to let us know how we can serve you better.
The admission process for each patient works in three stages
Before Admission
This is the initial stage where you, as a patient, begin your stay at Hospital.
- Patients are requested to contact the admission counter and provide them with the details e.g. Date of Admission, Treating doctor, and Preference class of accommodation.
- Patients need to have the reference letter of the doctor or CMO's recommendation letter to facilitate an admission.
- Pregnant patients are requested to register at least 60 days before the expected date of delivery. Normal delivery cases are requested to pay deposit amount.
- We will call you to confirm your admission on the day of admission. On the date of admission an intimation call will be made and in case it is not received you are requested to confirm with the admission counter.
- We accept cash/DD or debit cards/ Credit cards of all major banks.
During Admission
- Patients are requested to come at the appointed time or at least notify in case of delay.
- Patients of foreign origin are expected to submit their passports/PIO cards failing which the admission of the patients may be denied.
- Patients are requested to pay the deposit amount as soon as possible in case of emergency. The amount depends on the accommodated chosen by the patient.
After Admission
- The charge of the bed is billed at the end of each day. Check in time is flexible. Charges will be applicable.
- Day care patient will be kept under observation for a maximum of 8 hrs, after which he will either be admitted as regular patient or discharged.
- Transfers of the class will be based on the availability only.
- When you move upgrade to a higher class the billing will be done as per the higher class from day one.
- In case of down grade to a lower class, the billing from the day of transfer will be applicable as per the lower class subject to the approval of the management.
- In case shifting to ICU, the room has to be vacated.
- Special/Deluxe/Super deluxe/Executive Suit class may be allowed to retain the room subject to availability. The room can be urgently required in case of any admission required to be done.
- The cut off time for transfer is 11 a.m. For each calendar day the highest room charge applicable between 11 a.m. to 12 midnight will be billed after considering transfers, if any.
- Attendant passes are valid for 24 hours and relative passes are valid from 7.00 a.m. - 10.00 p.m.
- The passes should be returned to the Billing Dept. at the time of discharge. If the passes are not returned, a fine of INR X/- shall be levied.
- Patient attendant pass can be used for one visit to ICU between 10.30 a.m. to 11.00 a.m. and 6.00 p.m. to 6.30 p.m. or on call from Doctor. Relatives' passes are not valid for visit to ICU.
- Visitors are not permitted in any of the ICU/ICCU as the hospital has decided to restrict visitors to avoid disturbance to the patients, to ensure early recovery. Visitor pass will be issued on payment of INR X/- per person at the main gate of the hospital between 8.00 a.m. to 7.00 p.m.
- Please insist for receipt for any payment made in the hospital. Payments should be made only at the designated cash counters.
- The hospital campus is a non-smoking area. Spitting, chewing of pan and tobacco is strictly prohibited.
- Please refrain from opening windows in all rooms. It is dangerous and affects the air-conditioning of the room.
- Patient's relatives are requested not to tip the staff.
- The billing department functions on all week days round the clock.
- Charges of investigations, operation theatres & doctor fees will vary according to the room category.
- Bed charges are inclusive of diet and nursing services. Additional food beverages / mineral water for the patients or visitors will be charged extra.
- Statement of Account (SOA) is generated and distributed every Monday, Wednesday and Friday. SOA will list the charges accrued to the patient along with a request to settle the same. SOA is not generated for package surgeries (viz, Angiography, Angioplasty, Bypass and Cataract).
- Emergency charge @ 2 times the routine rate will be applicable for any test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis.
- OT Emergency charge @ 1.5 times the routine rate will be applicable for any procedure done on Sundays / public holidays / after OT working hours on an emergency basis.
- Emergency visit charges are applicable between 11:00 p.m. to 06:00 a.m. when the doctor is specially called to see the patient.
- Intensivist visit will be charged on a per day basis during the period of stay in ICUs.
- If more than one surgery is performed during the same session i.e. within a single theatre slot then the patient is charged as per multiple surgeries (please refer surgical tariff for further details).
- Cardiac packages are only for the patients admitted in Common, Economy and Twin Sharing class. Up gradation or down gradation of the class within package is not permissible i.e. for Angiography, Angioplasty, Bypass.
- No billing queries will be entertained after 30 days from date of discharge.
- For enquires contact your floor Patient Care Executive.
Patient Safety
We are committed to your safety and encourages you or your family to be actively involved in your care. You can become involved by knowing what we do to keep you safe, knowing how we prevent infections, and how we prevent adverse events during your stay. Here are some of the steps we take to keep you safe and general safety information for you to consider in becoming active in your own care
What We Do
- Regularly ask you your name and birth date.
- Label any blood/specimen/urine containers in your presence.
- Wash our hands before and after patient care. If we do not wash our hands, please ask us to.
- Keep you informed about the plan for your care.
- Wear photo ID badge. Please report to the Hospital any suspicious person in your area who does not have an ID badge.
- If you are going to have a procedure or surgery
- We verify the correct procedure/surgery.
- The staff are first trained on the EHS (Environment/Health/Safety) issues of safe handling of food, equipment, uniforms and other issues, the staff are continuously sent for refresher programs and well equipped to handle all issues for the overall safety and happiness of the patient/ and attendants.
- The staff takes great care to prepare and expedite the appropriate physician-ordered diet order for patients.
What You Can Do
- Ask questions of all patient care providers and express any concerns that you have.
- Know your medications and why you take them.
- Wash your hands before you leave your room, when you return to your room, before and after using the bathroom, before and after meals. Ask staff to wash their hands before they provide care to you.
- Do not tamper with any equipment being used in your care.
- In the event of fire, follow the directions of Hospital staff.
- If you have diabetes, discuss with your doctor how to control your blood sugar before, during, and after your hospital stay.
- Ask family/friends not to visit if they are not feeling well.
- The use of tobacco products of any kind are prohibited both inside and outside Hospital property and grounds.
- If you need any help, ask for it!
Patient Rights & Responsibilities
Rights
- To be informed and educated in a language that you can understand
- To receive medical advice and treatment which fully meets the currently accepted standards of care and quality
- To be given a clear description of your medical condition, estimated cost of the treatment and to involve you in decision about your care
- To have your privacy and dignity and your religious and cultural beliefs respected to be treated without any discriminaton
- To access your clinical records
- To have information relating to your medical condition kept confidential
- To have information of your care providers
- To have a safe and protected environment to you and your relatives
- To refuse treatment and / or to have second opinion about your treatment
- To make complaints and suggestions
Responsibilities
- To provide complete and accurate information including full name,address and other information
- To give as much information as you can about your present health,past illness,allergies and any other relevant details to the health care providers
- To follow the prescribed and agreed treatment plan and comply with the instructions given
- To ask questions when you do not understand about diagnosis or treatment
- To keep appointment that you make,if you are unable to do so,then notify as early as possible
- To keep appointment that you make,if you are unable to do so,then notify as early as possible provide complete and accurate information for insurance claims well before admission and cooperate with billing desk to make payment arrangements.in case of cashless treatment,pay difference amount of the bill on time
- To accept measures taken by the hospitals to ensure personal privacy and confedentiality of medical records
- Not to ask to provide incorrect certificates from the health care providers
- Treat hospital staff,other patients and visitors with curtesy and respect
- To support the hospital in keeping the environment clean
- Comply with no smoking policy
- Comply with all the policies of this hospital
- Allow resonable time in case of any gadget / appliance failure
- Allow to shift patient as per situation during any unforseen emergency
GOVERNMENT SCHEME
A large number of households are pushed into poverty as a result of the high costs of household spending on health care. The Below Poverty Line (BPL) population is especially vulnerable to catastrophic health risks. To address this key vulnerability faced by the BPL population in Gujarat, the State Government has launched a medical care scheme called Mukhyamantri Amrutum (MA) Yojana. The objective of the scheme is to improve access of BPL families to quality medical and surgical care for the treatment of identified diseases involving hospitalization, surgeries, and therapies through an em panel network of health care providers.
Surgeries Covered in this Scheme :
- Cardiovascular Surgeries
- Neurosurgery
- Burns
- Poly Trauma
- Cancer (Malignancies) (Surgical Oncology, Chemotherapy & Radiation Oncology)
- Renal (Kidney)
ESI Scheme is a social security scheme based on social insurance. The promulgation of the Employee’s State Insurance Act, 1948 envisaged an integrated need-based social insurance scheme that would protect the interest of workers in contingencies such as sickness, maternity, temporary or permanent physical disablement resulting in loss of wages or earning capacity, and death due to employment injury. The Act also guarantees reasonably good medical care to workers and their immediate dependants. Under this scheme the responsibility of the State Govt. is to provide comprehensive medical care to industrial workers and their families as per the agreement and provisions made under Section 58 of the ESI Act 1948.
Benefits to Insured Persons :
- Medical Benefit
- Sickness Benefit
- Maternity Benefit
- Disablement Benefit
- Dependent Benefit
- Funeral Benefit & Confinement Benefit
Ayushman Bharat Pradhan Mantri Jan Arogya Yojana Scheme, one of the biggest healthcare schemes that is sponsored by the Government of Inidia. Prime Minister, Narendra Modi rolled out Pradhan Mantri Jan Arogya Yojana healthcare scheme with an aim to cover more than 50 crore Indian citizens and nearly 10 Crore underprivileged families without any limitations pertaining to family size and age. Ayushman Bharat Yojana (PMJAY) will help these households avail the bet healthcare services with insurance coverage up to INR 5 lakh for each family per year for tertiary and secondary hospitalization expenses.
PM Ayushman Bharat Yojana scheme is paperless and offers cashless hospitalization cover at public hospitals and network private hospitals. Ayushman Bharat health insurance covers the cost of hospitalization, pre-hospitalization, medication, and post hospitalization expenses incurred during the treatment, which is applicable to almost all tertiary and secondary care procedures. Moreover, Ayushman Bharat Yojana scheme includes nearly 1,400 exorbitant treatments like skull surgery, knee replacements, and the likewise. And the patients can also follow-up for the treatments to ensure full recovery.
- Cost of Medicine and medical consumables expenses are covered
- Non-intensive and intensive care services
- Accommodation benefits
- Medical implantation services (where necessary)
- Food services
- Treatment resulting in complications
